Some of the feedback we get about Sherpaa is “It’s very cool but I don’t know if I could use it as my primary care.” So here’s my response:
✅ You have 24/7 access to your doctor and her care team
✅ You always work with your same doctor
✅ Even if you move, you keep the same doctor
✅ Even if you’re traveling, you always work with the same doctor
✅ If you change insurers, you keep the same doctor
Then, I say, how much of primary care can be done online? People are surprised to know that 95% of primary care issues can be diagnosed and managed without an in-person visit.
Most people assume the only way doctors diagnose you is by talking with you and doing a physical in a room. In reality, for the vast majority of medical conditions, the exam is one minor data point that leads to a diagnosis. Most medical conditions have almost zero physical findings. Of course, some things, like a bacterial ear infection, are diagnosed exclusively by a physical exam. But those are only about 50 out of the 1,500 most common primary care conditions. It’s even less than 50 when that physical exam can be replaced by a photo.
Here’s what doctors use to diagnose you:
- Lots of questions about your symptoms (this can be done online— it’s actually better online because you can answer questions thoughtfully with no interruptions)
- Physical exams (photos, thermometer readings, etc. can be shared with your doctor online)
- Lab and imaging tests (your Sherpaa doctor can order tests, get results, and diagnose you)
- Frequent check-ins to ensure you’re getting better
As you can see, much of this can be done online. In fact, it’s far better online because office visits are time-consuming and expensive. It’s so much easier to send a message or talk on the phone. Over the last 7 years, our doctors have perfected what can be done online vs. what needs to be seen in-person.
Then you paint the picture about what a 3 week acute issue like a rash that turns into a skin infection looks like when managed by your own doctor online:
Then, you show how chronic issues like high blood pressure are better managed online:
And, finally, what about when something terrible happens? Like you feel a lump down there and you’re terrified and you don’t know where to start?