Imagine this scenario. You take a new job. On the first day, you show up for orientation. They have a few rules:
You can’t email.
You can’t share documents.
No talking in the office.
You can only communicate with your work team in-person via scheduled meetings.
Your productivity would plummet.
But this is how healthcare is designed. The only way to communicate with doctors is via a scheduled meeting in an exam room. Paying doctors to communicate and problem-solve online, rather than exclusively within office visits, unlocks a whole new way of solving health problems.
Two things need to happen. You need to have a robust online communication and problem-solving platform to power a whole new care delivery process. And you need to pay doctors for online Episodes of Care rather than office visits. Sherpaa delivers on both of these, unlocking far more immediate and cost-effective healthcare. Here’s what this means to patients.
|Today’s Problem||The Solution|
|“I just spent 2 weeks waiting for this appointment, 1 hour in the waiting room, and $150 just to get referred to someone else?”||If people can bounce their situation off an online doctor within minutes, that doctor can know what level of expertise that patient needs and when without the patient spending $150. “Can they be treated now by me? Do they need a specialist, urgent care center, or ER?” Office visits shouldn’t serve as triage points. There’s zero point in charging people to just get sent somewhere else.|
|“I’m sick and I have to shlep to the doctor’s office instead of just staying in bed?”||80% of everyday health issues can be diagnosed and treated online if your own personal doctor you have an ongoing relationship with was paid to diagnose and treat you online.|
|“I just got a bill with 12 line items for $1,200 and I was only there for 12 minutes.”||Doctors should be paid for solving problems as efficiently and cost-effectively as possible. They should not be allowed to maximize their pay by maximizing line items in their bills.|
|“I need to go to the epicenter of sickness and wait amongst other sick people in a germy waiting room?”||If your relationship with your doctor was online rather than in an office, you’d come in contact with far less germs.|
|“What do you mean you can’t stitch me up here in urgent care and I now have to go to the ER and I now owe you how much for telling me this?”||By sending a photo to your online doctor before you visit an urgent care center or ER, your online doctor would know exactly who and what you need and when— an urgent care center, an ER, or a specialist. All without paying a dime for triage.|
|“This rash just got worse…why can’t I just send my doctor a photo and ask if this is normal or not?”||If office visits are the only way you can meaningfully communicate with your doctor, and conditions go through stages of resolution or worsening, there is no way for you to know what’s normal without paying for another office visit.|
|“Is this a thing and is it important enough to spend time and money on doing anything about it anytime soon?”||The anxiety of the unknown interferes with all aspects of your life. Easy feedback from an expert relieves anxiety and helps you understand what you need to do and when.|
|“Google says my headache is a tumor…I’m scared out of my mind and my appointment is a week away.”||This level of anxiety is crippling to your personal and professional life. Instead of appointments and office visits, receiving feedback and guidance within minutes is the definition of compassion.|
|“Everytime I visit my PCP, I see some other doctor or maybe even a nurse practitioner.”||Primary care offices are financially pinched and have scheduling problems. An online PCP with occasional backup from other PCPs in their online group enables you to work with your same doctor 90% of the time.|
|“Blah! I totally forgot to ask her that one question and that was the main reason I made the appointment!”||When you can only communicate via office visits, if you forget to ask a question, you must pay for another appointment. You shouldn’t have to tackle your medical issues on your own.|
|“They only spent 7 minutes with me.”||An office visit is what traditional PCPs sell. The only way to increase revenue is to maximize the number of office visits. Doctors should sell efficient problem-solving and communication, rather than time slots.|
|“The doctor barely even looked at me…they were looking at their computer the whole time.”||When people are in an in-person meeting, they can feel ignored if social cues are neglected. When people are communicating online, they have different expectations. They expect kind tones of communication and valuable guidance, not eye contact.|
|“That doctor interrupted me every 5 seconds and I couldn’t even explain how I was actually feeling.”||When oral conversations are the only way to communicate, interruptions are extremely off-putting. When 95% of communication with your online PCP is written, you can write in your own words as detailed and as thoughtful as you need to express your thoughts and symptoms.|
|“It’s super embarrassing having to look someone in the eyes and explain what’s happening down there.”||Most people find it easier to write something embarrassing, rather than say it, especially when you’re communicating with an acquaintance.|
|“Blah! I was so nerve-wracked and just trying to process things that I totally forgot almost everything the doctor said.”||Research suggests people forget 85% of what a doctor says in an office visit. When 95% of your interaction with your online PCP is messaging, if something is unclear, you can re-read or simply ask for clarification via a new message. This makes an online PCP nearly 100% effective at communication, rather than just 15%.|
|“I spent 2 hours traveling back and forth to the office. I can think of plenty of other better things to do than sit in traffic.”||There are 1.1 billion office visits in America per year. If the average office visit involves 2 hours of travel/wait time and 80% of those office visits are not needed, Americans would get 1.76 billion extra hours of productivity.|
|“If I’m not working, I’m not getting paid and you want me to take an afternoon off work just to go to the doctor?”||1.76B hours x $30/hour = $52.8B in lost wages returned to American workers if 80% of office visits were instead handled by their online PCP.|