Sherpaa works more like email within the Sherpaa app. Just launch our app, create a case, describe what’s happening and, if appropriate, send along some photos. On average, within 12 minutes, our doctors respond with plenty of questions. You can answer those questions whenever you’d like— in between meetings, when you get home from work, etc.. Once you answer our questions, we again respond within 12 minutes or so. This is how communication works within Sherpaa. You respond on your own time when convenient for you. Our doctors then respond within 12 minutes to you.
However, sometimes things are very time sensitive. Our doctors flag your situation as time-sensitive on our platform and, when we get a message from you, our doctors read and respond to it within a few minutes. Sometimes, it’s just easier to have a real-time conversation so we’ll pick up the phone and call you. You can also call us when you need to talk with us urgently.
Sherpaa is healthcare communication and problem-solving on your time and terms. It’s the most convenient care you can get.