Brokers, Benefits Consultants, and Health Plans:
Getting Started with Sherpaa

Sherpaa is Virtual Primary Care— an online relationship you have with the same doctor who diagnoses and treats all the same health conditions traditionally handled by an office-based PCP or urgent care center. We're one simple online place to get care for employees that streamlines care delivery and prevents the majority of primary care, urgent care, ER, and specialist visits and is powered by benefit-aware, full-time dedicated doctors.

"Online-first" care (instead of “fee-for-service doctor visit first”) from your own personal doctor who uses office visits as a tool of last resort and only when necessary is, by far, the most convenient and cost-effective way to treat the 1,500 most common everyday primary care issues. And because of that, 80% of everyday health conditions never need in-person fee-for-service traditional care. Since 80-90% of members have only primary care needs throughout a year, Sherpaa is a perfect fit for 80-90% of people. And since our doctors are licensed in 47 states, Virtual Primary Care scales to all employees, everywhere.

Instead of fee-for-service, employers can choose to either:

All employers can now easily afford to have a primary care strategy and invest in it over time. For example, to test the VPC waters, they can cover 10% in year one, 50% in year two, and 100% in year three and ultimately maximize VPC usage and minimize traditional fee-for-service claims.



A 7 year old, NYC-based company.

A new primary care model called Virtual Primary Care.

Delivering care anywhere in 47 states— primary care that scales to all plan members most anywhere.

Our physicians work full-time for us— and 90% of the time you work with the same doctor when you use Sherpaa.

Members use their browser or our app to communicate and problem-solve with their Sherpaa doctors.

Sherpaa doctors use our custom-built robust platform to manage all of their patients' care.

We routinely diagnose and manage ~1,500 conditions (compared to TelaDoc's 30 and traditional office PCP's 1,500).

Exclusively Virtual Primary Care meets the needs of 80-90% of a population's everyday health needs.

80% of everyday health issues do not need an office visit to diagnose and treat.

We charge $100 per Episode of Care. There are no PEPM fees on top.

Over 150 self-insured employers and health plan clients across America.

✚ Pricing and Utilization

At the end of every month, Sherpaa bills employers or health plans a fixed rate per completed episode of care. An episode of care can last 3 days for a UTI, 3 weeks for a pneumonia, or 3 months for a breast cancer scare. We charge one simple flat rate no matter how long the episode lasts.  

Typically, by the end of year one, ~50-70% of employees create at least one episode of care. 

On average, employees create 2.7 episodes per year.

Here's an example 1000 person group with 50% of employees using Sherpaa:

500 people x 2.7 episodes of care = 1350 episodes of care per year

1350 episodes of care divided by 12 months = 112 episodes per month

112 episodes per month @, say, $100 per episode = $11,200 per month

✚ Setting up a group with Sherpaa:

Complete the launch checklist here.

✚ Our videos

Sherpaa in Action

Sherpaa Onboarding for Employees

An Overview of Sherpaa's App

An Episode of Care