There are three main differences between Sherpaa and traditional video visit services: capability, usage, and strategy.
- Sherpaa treats ~1,500 diagnoses and the Teladocs treat ~30
- 50-70% of employees use Sherpaa, ~3% use the Teladocs
- If in-person care is required, Sherpaa cost-effectively coordinates local care until resolution whether or not that’s days to months of ongoing care. With Teladoc, patients are on their own to find local care.
Without the ability to manage issues with the same patient over time, no doctor would take a risk on treating a moderate or complex issue and jeopardize their medical license and malpractice policy. Patients always work with the same Sherpaa doctors over time. Because we’re not a service that matches up random patients with random doctors, Sherpaa doctors can treat ~1,500 diagnoses, TelaDoc and the others can treat ~30. Because Sherpaa doctors can confirm diagnoses with tests, arrange care with local specialists, and communicate with patients over time, we can treat and manage far more diagnoses, on par with a traditional primary care doctor. Because Teladoc and the others are simply a 10 minute phone call with a random doctor who can’t order tests or follow-up and manage things over time, this restricts them to ~30 diagnoses, like pink eye and colds.
Sherpaa’s usage (employees who create two or more cases a year) is typically 50% to 70%. Deconstructing Teladoc’s recent IPO, Teladoc’s usage is ~3%. Low usage stems from low capability. Low usage means no impact on your costs. And honestly, pink eye isn’t driving your healthcare costs.
Coordinating in-person local care
Sherpaa doctors know the other benefits and strategies you’ve designed into the plan and leverage them when they’re deciding the care plan for each patient. Say you’ve brought in to a client Grand Rounds for second opinions or Omada Health for diabetes management or Sano Surgery for bundled pricing for predictable procedures and SimpleSaveRx for medications. Imagine employees with primary care doctors who, during the clinical encounter, see the other services the employee has access to and can coordinate a bespoke plan with these services. Sherpaa doctors see, as part of each employee’s profile, the available suite of benefits. Most doctors out in the wild could care less about a patient’s benefits and they surely aren’t playing on your team as they’re incentivized to maximize their bills. On the contrary, Sherpaa doctors have the employee’s benefit details and work with them to formulate the most cost-effective strategy to resolve their issue. This means Sherpaa doctors can help employees find:
- preferred surgeons for predictable procedures
- medications on a unique formulary or unique procurement method
- labs and imaging at preferred local facilities
- preferred local specialists